DOMESTIC

Once your order is dispatched you will receive an email from us with your parcel tracking information.

If you are having your package express posted and you are located within WA or the national Express Post Network (most metropolitan areas), this means next day delivery for the majority of customers.

Shipments in regional areas outside the Next Business Day Network take 2-4 business days. We accept no responsibility for any loss or damage to goods occurring in transit. Shipping times do not include dispatch time.

INTERNATIONAL

All International Orders are sent EXPRESS via DHL EXPRESS.

A flat rate of $29.99 AUD (Aprox USD$20) is charged on international orders under AUD$250 (Aprox USD4175). FREE delivery for orders over AUD$250 

Alba Gomez accessories dispatches all International orders through DHL Express to ensure that you receive a premium service and fast delivery. 

Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information.

Shipping times do not include dispatch time. We ensure we will deliver within 12-24 hours after receiving your order.

If you are not home when your package is delivered you will be left a calling card to arrange delivery at a different time. To avoid this try and provide an address which you will be at between Monday-Friday.

 
UNFORTUNATELY, WE CANNOT DELIVER TO A PO BOX ADDRESS

 
New Zealand:

- Estimated delivery 2-3 business days (not including regional areas up to 4 business days)


North America:

- Estimated delivery 3-5 business days


United Kingdom & Ireland:

- Estimated delivery 3-5 business days


Asia:

- Estimated delivery 2-3 business days

Europe:

Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Malta, Poland, Portugal, Spain, Sweden & Switzerland
- Estimated delivery 2-4 business days

If your country is not listed please email us for a shipping quote.

 

CUSTOMS

Customers can be charged fees from their own country for buying the product online. Usually, this might apply to purchases over $1000

Unfortunately, we cannot take responsibility for any customs or import fees that may occur once the parcel reaches its destination country.

If you have any queries regarding tax you may have been charged, please contact DHL Express.
  

TERMS & CONDITIONS 

Estimated delivery times are to be used as a guide only, and do not take into account any possible delays. We accept no responsibility for any loss or damage to goods occurring in transit. We pack everything with a lot of care and love so they should arrive in a perfect estate.

COMMON QUESTIONS

WE ACCEPT LOTS OF CURRENCIES

We’ve got lots of currencies to choose from – just pick yours from the dropdown menu at the top left of our product page. Once you’ve done that, the website will display all our prices in your chosen currency.

Can’t find your currency? Don’t worry! You can still shop the site in any other currency. 

WE ACCEPT MOST MAJOR CARDS

You can treat yourself using Visa and MasterCard. We’re sorry, but we can’t currently process American Express payments. Don’t worry though, you can also use PayPal.

WE ACCEPT PAYPAL

We’re big fans of PayPal. You can use it to send secure online payments using a credit or debit card, or your bank account. If you don’t have an account, you can sign up for a free one here.

It’s easy! Simply click the PayPal button in your shopping cart BEFORE and WITHOUT signing into your Beauty and the Boutique account.

Your payment will come out of your account as soon as your card has been authorised.

TROUBLE PAYING?

We’re really, really sorry to hear that! Read below for further help:

If your card hasn’t been authorised, don’t worry, your payment won’t be taken. 

If your card’s been declined and you’d like to try again, just take a moment to double check all the details you entered. The smallest slip of the finger or an extra digit can mess everything up! It’s also good to check that your billing address is the same one that the card is registered to.

It could be that if you’re shopping with us from outside of Australia, your bank has put a hold on international orders. We recommend you get in touch with your bank for a helping hand.

If you’re still having trouble, you might like to try another card or PayPal. If that’s not working, we’re on hand to help – just email us at info@albagomezaccessories.com